Shipping policy

Shipping

Free tracked shipping

Shipping is free and tracked on all orders.

Delivery times

Delivery takes 5–10 business days from order confirmation. Business days exclude Saturdays, Sundays and public holidays.

Order tracking

As soon as your order ships, you will receive an email with your tracking number and a link to follow your parcel. If you cannot find the email, please also check your spam or promotions folder.

Delivery delays

If more than 10 business days have passed since your order was confirmed, or the tracking has not updated for several days, write to us at aevora.client@hotmail.com or on WhatsApp at +39 351 969 7673, quoting your order number: we will check with the carrier and keep you updated.

Damaged parcel or incorrect contents

Please check that the parcel is intact upon delivery. If the packaging is visibly damaged, you may accept it subject to a specific reservation. If the contents are damaged, incomplete or different from what you ordered, contact us as soon as possible with your order number and a few photos of the parcel and the item: we will find a solution together, in full respect of your rights as a consumer.

Delivery address

Please check the address entered at checkout carefully. If you notice a mistake, write to us immediately: if the order has not yet shipped, we will correct it.