Refund policy

Returns, exchanges and refunds

We want every Aevora garment and bag to truly satisfy you. That is why you have 30 days from receipt of your order to request a return or an exchange.

Return conditions

  • Garments must be unworn, unwashed and undamaged, with all original labels still attached.
  • Bags must be unused and complete with any accessories, dust bags and tags.
  • Where possible, please return items in their original packaging and quote your order number.

Right of withdrawal (14 days)

If you are a consumer, under Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005) you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. Our 30-day return period includes and extends this right. To exercise it, simply send us an explicit statement of your decision to withdraw using the contact details below. You may only be held liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

How to request a return

  1. Write to us by email at aevora.client@hotmail.com or on WhatsApp at +39 351 969 7673, stating your order number, the item(s) you wish to return and whether you would like a refund or a size exchange.
  2. We will reply with instructions and the address to send the parcel to.
  3. Ship the items within 14 days of notifying us of the return, and keep your proof of postage.

Items sent without first requesting a return may not be correctly identified: please always contact us before shipping.

Refunds

Once we have received and inspected your return, we will send you a confirmation. The refund is issued within 14 days of receiving the return, to the same payment method used for the purchase. Actual crediting times may depend on your bank or card network.

Size exchanges

Not the right size? Write to us within 30 days of receipt stating the size you would like: we will check availability and guide you through the exchange. If the requested size is not available, you may choose a refund instead.

Defective, damaged or incorrect items

Please check the parcel upon delivery. If an item is defective, damaged or different from what you ordered, contact us as soon as possible with a few photos: we will find a solution together. In any case, your rights under the legal guarantee of conformity (Articles 128 et seq. of the Italian Consumer Code) remain unaffected.

Contact

Aevora – Marco Russo, Via Nazionale 25, 62010 Pollenza (MC) – località Casette Verdini, Italy
Email: aevora.client@hotmail.com · Phone / WhatsApp: +39 351 969 7673